Terms
and
Conditions
Terms and Conditions
Welcome to our online store. By purchasing fitness equipment from us, you agree to the following terms and conditions:
1. General
- All orders are subject to availability and confirmation.
- Prices may change without notice.
- We reserve the right to cancel or refuse orders due to pricing errors, stock shortages, or suspected fraudulent activity.
2. Product Use
- All fitness equipment is intended for home/residential use only unless specifically stated otherwise.
- Using products in a commercial environment (e.g., gyms, fitness studios, rental facilities) voids the warranty.
3. Customer Responsibility
- Customers are responsible for ensuring correct and complete shipping information.
- Deliveries cannot be made to PO boxes. If an incorrect or incomplete address is provided, resulting in failed delivery or redelivery costs, the customer will bear the additional expenses.
- Assembly and proper installation are the customer’s responsibility unless otherwise stated.
4. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
- Always consult a qualified health professional before beginning any fitness program.
5. Governing Law
- These Terms and Conditions are governed by the laws of Australia.
Shipping Policy
Processing Time:
Orders are typically dispatched within 1–2 business days.
Delivery Timeframe:
Most orders arrive within 1–2 weeks. Remote or regional areas may require longer.
Delivery Restrictions:
- We do not deliver to PO boxes.
- Failed deliveries due to incorrect addresses, missed delivery attempts, or inaccessible locations may incur additional fees payable by the customer.
Large/Bulky Items:
Some fitness equipment requires ground-level delivery. Additional charges may apply for upstairs or special access deliveries.
Returns and Warranty Policy
(Woolworths MarketPlus Compliant)
Change of Mind Returns
We accept returns for change of mind within 7 days of receiving your item, under the following conditions:
- The item must be unused, in original condition, and returned in the original packaging (including all accessories and manuals).
- A 15% restocking/handling fee will be applied.
- The buyer is responsible for return shipping costs.
- Change of mind returns do not apply to damaged, faulty, or incorrect items. These are handled separately as per Australian Consumer Law.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or with missing parts, please contact us as soon as possible.
- We will:Assess the issue on a case-by-case basis;
- Send replacement parts or a full replacement item, where appropriate;
- Cover any associated shipping costs for faulty or incorrect items.
Please Note:
- We do not impose specific timeframes to report product issues, as we follow the ACCC’s Consumer Guarantees
- Every claim will be fairly reviewed, and a reasonable remedy will be offered in accordance with the law.
- Customers will not be asked to pay return shipping for faulty, damaged, or DOA items.
Warranty Policy
Coverage:
- 25 years warranty on the frame.
- 2 years warranty on parts.
Exclusions:
- Warranty does not cover wear and tear, cosmetic damage, misuse, neglect, or improper assembly.
- Any commercial use of the product voids the warranty.
- The warranty applies to the original purchaser only and is non-transferable.
Claims:
- To make a claim, proof of purchase and clear photos/videos of the issue may be required. Warranty service may involve replacement parts or repair at our discretion.